Size	Clear

Weight	N/A
Size	3X4 , 4X5 , 2X8 , 5X8 , 8ft Round , 8X11

Shipping Policy

Your Western Decor uses a variety of shipping methods and carriers. Because we utilize such a wide array of shippers we simply list UPS as our carrier in our checkout.

We mainly utilize UPS and Fed Ex for shipping. However, from time to time, small soft-goods such as towels and fabric orders will ship via USPS.

Several of our American Made Furniture Pieces are delivered via private "white-glove" delivery drivers.

Contact us about shipping outside of the USA.

Several of our items do ship to other countries including our full collection of Made in the USA Rugs.
Not all orders can be shipped to Alaska and Hawaii. Please contact us for more information and shipping quotes.

Lead times on shipments also vary. We offer "quick ship" items that can ship the same or next business day. Custom made furniture and decor can take up to 16 weeks in some instances to ship.

Most furniture ships via freight carrier. Some via private white glove delivery services. We also utilize several freight companies for shipping. Contact us for special delivery requirements or to request white-glove delivery service where your furniture will be brought inside to you designate room(s), unpackaged and packaging taken away. If you require furniture set-up, some options are also available for that.

Furniture Receiving Tips:

Inspect the box. Check every side of the packaging. Take photographs of potential packaging damage.
Open the box and inspect the contents. Check the contents from every angle. If you notice any damage take photos. Having close-ups and wide shots is the most helpful.
Mark all issues on the Proof of Delivery (POD). If there are any potential issues, record them on the POD and make sure to take a picture and/or get a copy. If a claim is made, shipping carries will always refer to the POD. If it doesn't have any notes, the will not take responsibility.

From time-to-time, Your Western Decor will run "free shipping" promotions. Shipping charges will show in checkout as "Free Shipping" once the free shipping code has been entered.

Free shipping excludes our furniture collections and order that require special packaging and handling such as mirrors and art.

Free shipping promotional offers do not apply to furniture delivery fees and handling fees.

Please contact us if you have questions on lead times, shipping costs and ship times.

Refund Policy

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Some exclusions apply. Pendleton Design Rugs are returnable within 30 days. Cut yardage is non-refundable.

To be eligible for a full refund on a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.

Due to the custom nature of our made-to-order decor, furniture and fixtures, all sales are final if not canceled within 5 days after the order is placed. We do have a 25% restocking fee, if you should encounter a need to return. Buyer is responsible for return shipping.
Any damages incurred in shipping must be reported within 5 days of delivery for repair or replacement. Clear photos must accompany claim. Please email photos of your damaged product to [email protected].

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 60 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, excluding the shipping fee, and a credit will automatically be applied to your credit card or original method of payment, within one business day.

Damaged item - We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received. We must have photo of damaged items. Do not completely remove them from the packaging. You may email or text your photos. If you wish to have your order credited and not replaced, we will issue a full refund once photos of damaged items, in original packaging are received.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Your Western Decor, 63553 Pearson Creek Rd, Pilot Rock OR 97868, United States.

If sending via USPS please return to PO Box 158 Pilot Rock, OR 97868.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping
To return your product, you should mail your product via UPS or FedEx to: Your Western Decor, 63553 Pearson Cr Rd, Pilot Rock OR 97868-0158, United States

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Questions: Email: [email protected] / Phone/Text: (541)379-6421

Cancellation / Return / Exchange Policy

Refund policy

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom made furniture is exempt from being returned unless they are defective as a fault of our manufactures. Please email photos of your damaged product to [email protected].

Custom decor such as lamp shades are returnable within 60 days and must be unused and in the same condition that you received it. It must also be in the original packaging. There will be a $20 restocking fee for most custom decor items.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: Your Western Decor, 63553 Pearson Cr Rd, Pilot Rock OR 97868, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.